Postby crow » Thu Dec 04, 2008 7:51 am
Well, on the flip side, I have never had one minutes trouble, including a stolen 4-wheeler, with State Farm. I have two cars, a truck, a 4-wheeler, two boats and two houses insured with them, as well as my professional and personal liability. I have had claims on most of the insureds at one time or another. They have always been prompt and have given me a very fair treatment. That said, I have a local agent that I have used since 1974 and he goes to bat for me with any claim. He gives me good prices(I still check) and he know who I am when I call. I don't believe in internet or telephone insurance relationships...I want a name and a face to deal with. I also have my ducks in a row when I go to buy or to file a claim. I ask ahead what they need and give them more than they ask for. I recommend that approach strongly.
That said, I was very disappointed with State Farm and how they handled hurricane victims, and I wrote a letter to the President. I got a nice letter back from a staff member, but I still was upset with them. It didn't have anything to do with my relationship with my agent, but i let him know, too.
Sorry you are having problems with what I consider to be one of the better property insurance companies.