Ruger customer service sucks

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Seymore
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Ruger customer service sucks

Postby Seymore » Wed Sep 06, 2006 4:23 pm

My wife bought me the new camo O/U red label last October and the first day I shot it the second barrel wouldn't go off. Sent it back to Ruger in February and they said the gun would have to be scrapped as it was not repairable. Not to worry though, they would send me a brand new one. I have called every month since June only to be told it's in the works. I finally got fed up today and tracked down the President and CEO's phone number. Got his secretary who transferred me to a VP in charge of this area. She promised me she'd call me back by the end of the day with an answer. NOT.

Love the gun, hate the service. This will be the last Ruger I ever own and would sell it but for my wife buying it for me.
Democracy is two wolves and a lamb voting on what to have for lunch. Liberty is a well-armed lamb contesting the vote. Benjamin Franklin.

Those who can do. Those who can't get on MSDUCKS and try to convince everyone they can.
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Grommet
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Postby Grommet » Wed Sep 06, 2006 4:26 pm

Hate to hear that. The Red Label is a nice gun.
"Just because you are a character doesn't mean you have character." Mr. Wolf
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Jelly
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Postby Jelly » Wed Sep 06, 2006 4:45 pm

Why is my mouth so dry this morning, when I drank so much last night?
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q.back4
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Ruger

Postby q.back4 » Wed Sep 06, 2006 5:01 pm

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Seymore
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Postby Seymore » Wed Sep 06, 2006 5:09 pm

Democracy is two wolves and a lamb voting on what to have for lunch. Liberty is a well-armed lamb contesting the vote. Benjamin Franklin.

Those who can do. Those who can't get on MSDUCKS and try to convince everyone they can.
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